How can we help you?

HeartLink enforces a strict Zero-Tolerance Policy against harassment, hate speech, non-consensual sexual content, blackmail, and impersonation. You can report anyone immediately:

• From a Profile Card: Tap the 3 dots (...) at the top right of their card → Tap Report User → Select the reason.
• From a Chat Room: Tap the 3 dots (...) in the top header → Tap Block & Report.

Reports are reviewed with highest priority by our Trust & Safety moderation team within 2 to 12 hours. The reported user will not be notified who submitted the report.

SafeDate™ is HeartLink's proprietary suite of safety safeguards designed specifically for transitioning online chats into real-world in-person dates:

• Verified Partner Venues: All restaurant and lounge spots curated in our Date Planner are reputable, public, and well-lit hospitality venues.
• Emergency Contact Check-in: Before departing for your date, you can set an automated safety check-in that alerts your chosen emergency contact if you haven't confirmed your safety by an agreed time.
• Discrete SOS Button: While on an active Date Planner reservation, you have one-touch access to local emergency helplines.

To ensure real people and genuine connections, HeartLink provides automated Selfie Liveness Verification:

1. Open the HeartLink app and navigate to your Profile tab.
2. Tap Get Verified next to your name.
3. Follow the on-screen camera prompt to take a quick 3-second biometric selfie mimicking a specific pose (e.g., smiling or turning your head).

Our secure system compares your selfie pose against your public profile photos. Once matched, the blue verified checkmark is granted within minutes.

If your SMS verification code hasn't arrived within 60 seconds:

• Confirm you entered your complete mobile number with the correct country calling code (e.g. +91 for India, +1 for USA).
• Check that your carrier doesn't have active DND (Do Not Disturb) or promotional SMS blocking enabled.
• Ensure you have adequate cellular network signal and tap Resend Code after the countdown timer expires.
• If the problem persists, try logging in using your verified Google Account or contact us below with your registered phone number.

For community integrity and child safety (HeartLink is strictly 18+ Only), age and legal name cannot be changed arbitrarily after account creation.

If you made a genuine typographical mistake during registration, please submit a support ticket below alongside a government-issued photo ID showing your date of birth. Our support team will update your details within 24 hours.

In the Encounters tab, swipe right or tap the pink Heart to like someone. Swipe left or tap Pass (X) to skip to the next profile.

When two members both like each other, a Mutual Match occurs! Both users receive an instant notification and can immediately exchange unlimited direct messages and icebreaker voice notes.

The Date Planner tab curates verified local dining and entertainment spots tailored for meaningful first dates:

1. Browse curated venues like rooftop lounges, cozy bistros, and coffee houses.
2. Tap Invite to Date on your chosen spot.
3. Select the match you want to invite and choose an available time slot (e.g. Tonight at 7:30 PM).
4. Your match receives a custom invitation card with the venue details, map location, and ambiance preview.

All in-app purchases and subscriptions are securely processed through the Google Play Store. To manage or cancel your recurring subscription:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon at top right → Payments & subscriptions → Subscriptions.
3. Select HeartLink Dating App.
4. Tap Cancel subscription and confirm.

You will continue to enjoy your VIP benefits until the conclusion of your current billing period.

Generally, digital consumables (such as Super Boosts or Date tokens) that have already been activated or used are non-refundable in accordance with Google Play's standard digital goods policies.

However, if you experienced a technical billing glitch or accidental double charge, you can request a refund directly via Google Play Order History within 48 hours or reach out to our billing team below with your GPA.xxxx-xxxx-xxxx transaction ID.

You have full ownership of your data. You can delete your account permanently directly within the app at any time:

1. Open HeartLink and tap your Profile tab.
2. Tap the Settings gear icon → Security & Privacy.
3. Scroll to the bottom and tap Delete My Account.
4. Confirm by selecting your reason for departure.

Permanent Erasure: Your profile is immediately hidden from the discovery feed. All chat threads, photos, and match records are permanently expunged from our production databases within 30 days in strict compliance with our Privacy Policy.

HeartLink requires precise GPS permissions to connect you with nearby verified matches and local Date Planner spots:

• Go to your phone's Settings → Apps → HeartLink → Permissions → Location.
• Set Location Permission to "Allow only while using the app" and enable Use precise location.
• Ensure battery saver mode or VPN isn't altering your virtual IP location.

To resolve delayed or missing notifications:

• Check your phone's Settings → Apps → HeartLink → Notifications and ensure all channels (Matches, Messages, Date Invitations) are set to Enabled.
• Exclude HeartLink from aggressive background battery optimization or memory cleaners (e.g. Xiaomi MIUI, Oppo ColorOS, Samsung OneUI sleep modes).