Privacy Policy

1. Introduction & Overview

Welcome to HeartLink Dating App ("HeartLink", "we", "us", or "our"), available on the Google Play Store (Application ID: com.heartlinkdatingapp.app) and accessible via our official web portal.

This Privacy Policy explains how HeartLink collects, uses, stores, processes, and protects your personal data when you access or use our mobile applications, services, and websites. By creating an account or using HeartLink, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide you with secure matches, authentic conversations, and curated dating experiences:

A. Information You Provide to Us

• Account Registration: Your phone number, email address, display name, date of birth, gender, and sexual orientation.
• Profile Information: Photographs you upload, bio details, lifestyle choices, hobbies, interests, and prompt answers (e.g., "Dating me would feel like...").
• Identity Verification: Selfie verifications or photo checks used solely to issue verified blue checkmarks and prevent impersonation/catfishing.
• Date Planner Selections: Curated venue preferences, preferred date times, and reservations made through our SafeDate™ partner spots.
• Communications & Messages: Messages, icebreakers, photos, and date invites sent to your mutual matches.

B. Information Collected Automatically

• Location Information: With your explicit consent, approximate or precise location coordinates to discover nearby encounters and calculate distance between matches. You can modify location permissions anytime in your device settings.
• Device & Technical Data: Device model, operating system version, unique device identifiers, IP address, network carrier, and crash analytics to maintain application stability.
• Usage Activity: Swipes, matches, session times, and interactions within the app to optimize recommendation algorithms and detect abusive activity.

3. How We Use Your Information

We use your information for the following legitimate purposes:

• Connecting Matches: To display your profile to potential matches in Encounters, compute Vibe Chemistry scores, and show mutual likes.
• Facilitating Conversations: To deliver real-time chat messages, icebreakers, and date invitations between mutual matches.
• SafeDate™ Coordination: To enable curated table reservations at verified partner restaurants and cafes.
• Safety & Fraud Prevention: To monitor and prevent harassment, fake profiles, commercial spam, bot accounts, and violations of our Community Guidelines.
• Service Improvement: To resolve technical glitches, improve server responsiveness, and introduce new features based on aggregated feedback.

4. Information Sharing & Disclosure

We prioritize your privacy above all. We never sell your personal data to third-party data brokers or advertisers. We share information only under these transparent circumstances:

• With Other HeartLink Members: Your public profile details (name, age, bio, interests, photos, distance) are visible to members discovering profiles in your area. Sensitive contact data (such as your phone number or email) is never displayed publicly.
• With Verified Service Providers: Trusted third-party cloud infrastructure, SMS authentication providers, and customer support tooling under strict confidentiality and data protection agreements.
• For Legal & Safety Obligations: When legally mandated by court order, law enforcement inquiry, or to protect the physical safety and fundamental rights of our users and the public.

5. Data Security & Encryption

HeartLink implements industry-standard technical and organizational security controls to protect your data against unauthorized access, alteration, disclosure, or destruction:

• All network transmissions are strictly encrypted using TLS 1.3 / HTTPS.
• Authentication tokens are securely stored on your device using encrypted storage mechanisms.
• Continuous monitoring against security vulnerabilities, DDoS attacks, and unauthorized intrusion attempts.

6. Account Deletion & Your Rights

In strict compliance with Google Play Store User Data policies, HeartLink provides you with full ownership and control over your personal data:

• In-App Account Deletion: You can delete your account at any time directly in the HeartLink mobile app by navigating to:
  Profile → Settings → Security → Delete My Account.
• Permanent Data Erasure: When you delete your account, your profile, match history, chats, and photos are immediately removed from public view and permanently purged from our active databases within thirty (30) days.
• Right to Access & Rectification: You can request a copy of your personal data or update inaccurate details at any time by contacting our support team.

7. SafeDate™ & Zero-Tolerance Community Safety

HeartLink is dedicated to maintaining a respectful, genuine, and secure environment:

• Zero Tolerance for Inappropriate Content: We strictly forbid non-consensual sexual content, explicit nudity, hate speech, bullying, extortion, and harassment.
• Reporting & Blocking: Members can report or block any user directly from their profile card or chat room with a single tap. All reports are promptly reviewed by our moderation team.

8. Grievance Officer & Contact Us

If you have any questions, concerns, complaints, or data deletion requests regarding this Privacy Policy or HeartLink's privacy practices, please contact our designated Grievance & Privacy Officer: